Laurent Philonenko

Laurent Philonenko is vice president and general manager of the Cisco Unified Communications business unit, which provides messaging, conferencing and desktop and phone client solutions including video and mobility.

His prior role at Cisco was vice president and general manager of the Customer Contact business unit, which provides multi-channel contact center and interactive voice applications to enterprises and service providers.

Laurent is closely involved with Cisco's customers and channels worldwide. He is credited with fostering a culture of customer service, innovation, and quality, and is focused on advancing Cisco's business and thought leadership in unified communications. He also serves in several Cisco cross functional initiatives, and is in particular involved in Cisco’s IT deployment of unified communications solutions.

Prior to joining Cisco, Laurent was president and CEO of Genesys Telecommunications, a leading provider of contact center solutions, where he had previously held the roles of chief technical officer and chief operations officer. Laurent joined Genesys from Alcatel, where he was senior vice president in charge of network software solutions.

Laurent's career has also encompassed sales, strategy, marketing and development positions in the IT and telecommunications industry; he has had assignments in five countries, and is currently based in San Jose, California.

Laurent is a graduate of Ecole Polytechnique in Paris and holds a masters degree in management science from Paris University.

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